Frequently Asked Questions
Everything you need to know about Neakasa style and service.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Return shipping is free for your first exchange.
How do I find my perfect size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
Neakasa is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or sustainable linen.
Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. After this window, the order enters our fulfillment process and cannot be changed.